Frequently Asked Questions
Frequently Asked Questions
Will it really wake a heavy sleeper?
The vibration repeats against your wrist until you turn it off, so it keeps going rather than buzzing once and stopping. Most people wake reliably within a few days of getting used to the fit. And if it doesn't wake you, our 100-Day Wake-Up Guarantee has you covered — send it back for a full refund.
Will it wake my partner?
No. There's no sound at all — only a vibration against your own wrist that the person beside you can't feel. That's the entire point of Silent Wake.
How does it work?
You set your alarm directly on the band — no app and no phone needed. When the alarm time arrives, the band vibrates on your wrist until you turn it off. Only the person wearing it feels it.
How many alarms can I set?
You can set up to 2 alarms directly on the band.
Do I need my phone or an app?
No. Everything is set on the band itself. No phone, no app, no notifications — nothing to reach for in bed.
How's the battery?
It's rechargeable and ready for nightly use. Charge it, and it's good to go — just top it up when needed.
Is it comfortable to sleep in?
Yes. It's slim, lightweight, and has a soft strap, so most people forget they're wearing it.
Is it water-resistant?
It's water-resistant for everyday wear — fine for handwashing and daily life. We don't recommend showering or swimming in it.
What's your guarantee?
Every order is backed by our 100-Day Wake-Up Guarantee. Wear Silent Wake for up to 100 days — if it doesn't wake you, for any reason, send it back for a full refund. No forms, no hassle.
How much is shipping and how long does it take?
Shipping across the UK is free and fully tracked. You'll receive a tracking link by email once your order is dispatched. See our Shipping page for current delivery estimates.
How do I return an item?
Just email us and we'll sort it — details are on our Refund Policy page. You've got 100 days to return it for a full refund if it doesn't wake you.
How do I contact you?
Head to our Contact page and drop us a message — real people, quick replies.