Privacy Policy

Privacy Policy

This Privacy Policy explains how Silent Wake (a trading name of Tracksonhire Ltd, “we”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information we collect

When you place an order or contact us, we may collect: your name, email address, billing and shipping address, phone number, and payment information. When you browse the site, we automatically collect device and usage data (such as IP address, browser type, and pages viewed) through cookies and similar technologies.

How we use your information

We use your information to: process and deliver your orders; communicate with you about your order or enquiries; provide customer support; process returns and refunds; prevent fraud; and, where you have agreed, send you marketing. We also use analytics and advertising tools (including Meta and Google) to understand and improve our marketing.

Payment processing

Payments are processed securely by our payment providers (including Shopify Payments and any third-party processors). We do not store your full card details.

Sharing your information

We share your information only with service providers who help us run our business (payment processors, shipping and fulfilment partners, email and analytics providers) and where required by law. We do not sell your personal information.

Cookies

We use cookies to operate the site, remember your preferences, analyse traffic, and support advertising. You can control cookies through your browser settings.

Your rights

Under UK data protection law (UK GDPR), you have the right to access, correct, or delete your personal data, to object to or restrict processing, and to withdraw consent. To exercise any of these rights, contact us at [your support email].

Data retention

We keep your information only as long as needed to fulfil the purposes described here or as required by law.

Changes

We may update this policy from time to time. Any changes will be posted on this page.

Contact

For any privacy questions, email us at [your support email]. Data controller: Tracksonhire Ltd, [registered address].