Terms of Service

Terms of Service

This website is operated by Silent Wake, a trading name of Tracksonhire Ltd (“we”, “us”). By using this website or placing an order, you agree to these terms.

Products and pricing

We do our best to describe our products accurately. All prices are in GBP and include VAT where applicable. We reserve the right to correct any errors and to change prices or availability at any time.

Orders

When you place an order, you will receive a confirmation email. This confirms we have received your order, not that a contract exists — a contract is formed only when we dispatch your item. We reserve the right to refuse or cancel any order.

Payment

Payment is taken at checkout via our secure payment providers. Your order will be processed once payment is confirmed.

Shipping and delivery

We ship across the UK. Estimated delivery times are provided as guidance and are not guaranteed. Risk in the goods passes to you on delivery. See our Shipping page for details.

Returns and refunds

Our returns and refund terms, including our 100-Day Wake-Up Guarantee, are set out on our Refund Policy page. Nothing in these terms affects your statutory rights under UK consumer law.

Product use

Silent Wake is a comfort and lifestyle product, not a medical device. It is not intended to diagnose, treat, or manage any medical or sleep condition.

Intellectual property

All content on this website — text, images, logos, and design — is our property or used with permission, and may not be copied or reused without our consent.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our products or website. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.

Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.

Contact

Questions about these terms? Email us at [your support email]. Tracksonhire Ltd, [registered address].